Possible solutions if an employee has not received an invitation to your survey
If you experience a problem with the sending of invitations to a survey, you can find help below.
An employee does not receive the invitation
If an employee has not received the survey invitation, you can check some of the issues below. If a problem is current for an employee, you can try the associated solution
| Problem | Possible solution |
| The email is incorrect in the employee settings | Edit the employee information and make sure that the email is 100% correct, with lowercase letters and no spaces at the end. |
| The invitation has ended up in the spam folder | Please check the spam folder if you have not received the invitation, as emails from Woba can end up there in some cases. |
| The invitation has not been sent | You can see whether your invitation has been sent in the survey notifications overview. |
| Whitelisting issue | The invitation or reminder is blocked by your IT security system. The following must be whitelisted:
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Was your issue not resolved? Please contact Woba Support.