An introduction to Woba's survey chat
Introduction
This module enables HR and leaders to respond directly to comments made by employees in our surveys, creating a dynamic, ongoing, and interactive channel for communication.
This real-time interaction not only acknowledges the employee's input but also opens up a dialogue to address issues, provide clarification, and implement solutions.
Employee's comments will remain anonymous upon comment.
Key Features
- Chat for HR and Leaders: HR and leaders can respond to comments directly through their Woba dashboard, fostering a culture of continuous feedback and recognition.
- Employee Chat: Employees have access to their survey chat history on their Woba account, accessible from both the app and desktop. They receive notifications when their comments are addressed.
- Anonymous Employee Voice: Woba ensures individual privacy by keeping employee comments anonymous while still allowing meaningful interaction.
- Actionable Insights: Turn feedback into concrete solutions by addressing concerns directly and implementing preventive measures
How to use Survey Chat
Use the following guides to get started;
- Use this guide as a manager/administrator → Survey Chat - for managers
- Use this guide as an employee → Survey Chat - for employees
Why should you use Survey Chat?
- Proactive problem solving: Identify and resolve potential issues before they escalate, minimizing the impact on the work environment.
- Increased employee engagement: Demonstrate that employees' voices matter, leading to higher engagement and satisfaction levels.
- Data-Driven decisions to improve the work environment: Utilize not only quantitative but also qualitative employee insights to build the work environment your employees dream of.