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      Survey Chat - as a manager

      A guide to using Survey Chat as a manager

      Have you read the introduction to Survey Chat? If not, start here.

      When an employee has submitted a comment for a survey, you can access Survey Chat by selecting Comments in the menu on the left side of Woba Analytics.

      On this page, you can see a list of all comments for the selected survey.

      Activate Survey Chat at survey level

      1. Open Woba Analytics
      2. Go to Surveys > Designer
      3. Click Edit on the template you want to activate Survey Chat for
      4. Select Settings
      5. Activate Survey Chat
      Survey chat is now activated for the survey, and you will be able to respond to comments in Analytics

      The video below shows you how to activate Survey Chat:

      Send or respond to a message

      1. Open Woba Analytics
      2. Choose the survey that you wish to see the comments for
      3. Go to comments
      4. Find the comment or message you want to reply to
      5. Press Reply next to the relevant comment
      6. Write your response in the text field
      7. Press Send
      8. Your employee will receive a notification indicating that you have replied to one of their comments

      Note: You can only view comments if the survey meets the anonymity threshold.

      The video below shows you how to send or respond to a message:

       

      3 tips you can use when diving into Woba's Survey Chat

       

      It is great that you are taking steps toward ensuring a positive and constructive work culture where employees' feedback is taken seriously and respected. We have collected three tips that you should consider when reviewing and answering comments from a survey:

       

      Is it a shared sentiment? Finding out if there are others on the team who feel the same, can provide a more nuanced picture of the situation and help identify any patterns or trends that can be addressed. Since Survey Chat is anonymous, you can ask an employee if there are others on your team who feel the same way. The likelihood of them opening up to you is much greater when they know that they get to remain anonymous.

       

      It’s not personal. When reviewing your comments, it is important to remember that feedback is not a personal attack on you as a manager, but rather an opportunity for improvement, which is crucial for a healthy work environment. If you feel like have been misunderstood, bringing it up in a team meeting can be a good idea as it allows you to address it directly - starting a discussion or challenging an employee’s opinion over messages can be tricky (especially when one of you gets to be anonymous).

      If you choose to bring it up in a team setting, it is equally important to ensure that the employee does not feel singled out. So remember to handle the situation with sensitivity and respect for the individual's feelings.

       

      Include your employees in the process. Involving employees in finding solutions demonstrates an open and trusting approach to leadership. By giving employees the opportunity to contribute their thoughts and ideas, you show that their opinion is valued and that you are willing to collaborate to find the best solution. In this case, you would be able to use Survey Chat to ask employees if they have considered how best to address a situation they have highlighted.